Red Bolt - General Terms and Conditions
1. Acceptance of Terms
By registering on our website, submitting any material, or using any services provided on the Red Bolt website, you agree to be bound by these terms and conditions. By using the website, you confirm that you are at least 18 years of age and consent to our use of cookies in accordance with our privacy and cookies policy.
2. Age Requirement
You must be at least 18 years of age to use our website. By using the website, you warrant and represent that you meet this age requirement.
3. Cookies
Our website uses cookies to improve your experience. By using the website or agreeing to these terms and conditions, you consent to our use of cookies as outlined in our privacy and cookies policy.
4. Registration and Accounts
– To access certain features of the website, you may need to register for an account by completing the registration form and verifying your email.
– You are responsible for maintaining the confidentiality of your account details and should not allow others to use your account.
– If you become aware of unauthorized access to your account, notify us immediately in writing.
– You must not use another person’s account without their express permission.
5. Governing Law
Any use of this website and any disputes arising from it are subject to the laws of India or other applicable regulatory authority.
6. Liability for Transactions
We, as the merchant, shall not be held responsible for any loss or damage arising directly or indirectly due to a decline in authorization for any transaction. This may occur if the cardholder has exceeded the limit agreed upon with our acquiring bank.
7. Refunds and Credits
In case of refunds or credit being issued for reasons other than product faults, Red Bolt will take a minimum of 7 to 10 working days to process the request after receiving it from the customer.
9. Contact Information
For any questions regarding these terms and conditions, please contact us via email on [email protected] or +91 97797 74822.
Customer Satisfaction Policy
At Red Bolt Customer satisfaction is our utmost priority, and we provide a hassle-free exchange for your purchase. If you are not 100% satisfied with your backpack, you can exchange your order within 5 days from the date of delivery.
Simply fill out the form under the Contact Us tab on our website, and include a message with the subject as “EXCHANGE REQUEST”
Reverse pickup for exchanges will be arranged by Red Bolt; however, the pickup is chargeable at actuals as per the rate card of the logistics partner.
Please ensure the return package is securely and appropriately packaged to prevent any damage during transit.
Note: Exchange is allowed only once per order.
Returns Policy
● We offer a 5-day return policy, meaning you have 5 days after receiving your backpack to request a return.
● Products purchased during sale events are non-refundable and cannot be returned.
● To be eligible for a return, the item must be in the same condition as when you received it—unused, with all components, including tags, manuals, and accessories, should be intact and returned in the original packaging. You will also need the receipt or proof of purchase.
● Returns will only be accepted if the product is in resalable condition, and accompanied by the original invoice.
● To initiate a return, please contact us via email on [email protected] or +91 9779774822, and our delivery partners will handle the return or exchange.
● For any questions about returns, please reach out to us at [email protected] or by WhatsApp at 9779774822
Damaged Or Defective Items
Please inspect your order upon delivery, and if you receive a defective, damaged, or incorrect item, contact us within 24hrs. We will assess the issue and take corrective action as needed.
Cancellations
You can cancel your order anytime after placing it, as long as it has not been marked as “out-for-delivery.” Once canceled, your refund will be processed automatically and credited to your original payment method within 7-10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Refund Process
Refunds generally take 7-10 working days to process, depending on your payment method and your bank’s policies. If there are delays, feel free to contact us at [email protected], and we’ll do our best to expedite the process.
